Refunds & Returns
Returns & Refunds
We want you to feel confident when trying PoopDoc®. If for any reason you’re not satisfied with your order, please review our returns and refund policy below.
Returns
- You may return any unopened and unused bottles within 30 days of delivery for a full refund.
- Items must be returned in their original packaging.
- We cannot accept returns on opened bottles due to health and safety regulations.
Refunds
- Once your return has been received and inspected, we will process your refund to the original payment method within 5–7 working days.
- Please note that postage costs are non-refundable.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please contact us at hello@good-2go.co.uk within 7 days of receipt.
- We’ll arrange a replacement or refund as quickly as possible.
How to Return an Item
- Email hello@good-2go.co.uk with your order number and reason for return.
- We’ll provide return instructions and a return address.
- Package your items securely and post them back to us.